Welcome the guest at the Fairmont Gold Lounge.
Escort the guest to the elevator and engage in natural conversation.
Explain the elevator and key scanner.
Mention two hotel facilities, excluding Fairmont Gold, Sky Pool, and Gym.
Explain that the access door also requires the key.
At the room, say: “Welcome to your room, Room [Number]” or “Welcome to your suite, Suite [Number].”
Ask: “May I open the door for you, please?”
Let the guest enter first, then ask: “May I come in, please?”
Offer a room/suite orientation.
Always explain Chromecast, twice-daily housekeeping, and the DND sign.
Offer unpacking assistance.
Ask if further assistance is needed and wish the guest a wonderful stay.

Welcome